There is a set course every day, and the time may vary depending on traffic conditions or weather, so please understand that we cannot confirm you the exact arrival time. When you register an account with us, we will provide you with delivery date information.

Yes, it is possible. However, products that may be damaged (cans, cotton products, etc.) cannot be shipped individually.

Refrigerated, frozen, and dried products, excluding vegetables, can be canceled or returned due to a simple change of mind. However, the packaging must be undamaged and show no signs of use, and refrigerated and frozen products must be stored properly until the items are retrieved by the delivery person.

If you advise us know through the Gomaps office or delivery person, we will process the refund and collect the item during the next delivery.

If the item on the invoice is different from the item you actually received, please contact the office or delivery person. After confirmation, an exchange can be processed during the next delivery.

If the product is out of stock, we will write the item name at the bottom of the invoice and then write a message saying it is out of stock. If an item is missing but not out of stock, please notify the office or delivery person.

If you have any questions about the product schedule, please contact the office and we will inform you of the approximate arrival date after the container unloading schedule.

However, the dates may always change depending on container unloading and quarantine schedules and dock conditions.

We do not charge a separate delivery fee, but if you cannot meet the minimum amount, you can contact the delivery manager or pick it up directly at the company.

If the item is in bad condition or damaged, we will check it carefully and exchange it for another item or issue a refund.

Deliveries to areas outside metropolitan suburbs in Sydney (Newcastle, Wollongong, Blue Mountains, etc.) are currently handled by an outsourcing company, and as a result, the specific delivery date is unknown. If you reach out to our office, we will assist you in connecting with a representative in your remote area. Please contact our office for further assistance.